Privacy Policy

Privacy Policy – Holara Education

Effective Date: 15/12/2025
Business Name: Holara Education
Website: https://www.holaraeducation.com.au/
Contact Email: [email protected]

1. Introduction

Holara Education is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following personal information:

  • Student name, date of birth, and age

  • Parent/guardian name and contact details

  • Email address and phone number

  • Address

  • Emergency contact information

  • Medical or health information (where relevant)

  • Payment and billing details

  • Website usage information (such as IP address and cookies)

3. How We Collect Personal Information

We collect personal information when you:

  • Register for a program or submit an enquiry

  • Complete an online or paper form

  • Communicate with us via email, phone, or website

  • Use our website

4. Why We Collect Personal Information

We collect personal information to:

  • Process enrolments and manage programs

  • Communicate with students and parents/guardians

  • Ensure student safety and wellbeing

  • Process payments and issue invoices or receipts

  • Improve our services and website

  • Meet legal and regulatory requirements

5. Use and Disclosure of Personal Information

5.1 We do not sell or rent personal information.
5.2 Personal information may be disclosed to:

  • Staff or contractors involved in delivering the program

  • Service providers (e.g. payment processors, IT providers)

  • Government authorities where required by law

5.3 Medical or sensitive information is used only for the purpose of ensuring student safety and support.

6. Storage and Security

6.1 We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
6.2 Information may be stored electronically or in paper form.
6.3 Access is limited to authorised personnel only.

7. Access and Correction

7.1 You may request access to the personal information we hold about you or your child.
7.2 You may request corrections if the information is inaccurate or out of date.
7.3 Requests should be made in writing to the contact details below.

8. Cookies and Website Analytics

8.1 Our website may use cookies to improve user experience.
8.2 Cookies do not identify individuals but may collect anonymous usage data.
8.3 You may disable cookies via your browser settings.

9. Marketing Communications

9.1 We may send occasional updates or information related to our programs.
9.2 You may opt out of marketing communications at any time by contacting us or using the unsubscribe link.

10. Complaints

If you believe your privacy has been breached, you may contact us using the details below.
We will respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will be available on our website.

12. Contact Us

For privacy-related enquiries or requests, please contact:

Email: [email protected]
Phone: 0468 062 718